You Have the Right to Choose Your Auto Glass Company

When your windshield sustains damage, your first instinct might be to contact your insurance company, expecting a smooth and hassle-free repair process. However, many drivers are unaware of their legal rights when it comes to choosing an auto glass repair shop. Insurance companies often steer policyholders toward specific providers like Safelite, but as an insured driver, you are not obligated to accept their recommendation. You have the right to select a repair or glass company you trust, including local, independent shops.

The Truth About Insurance Calls and Steered Repairs

It’s common for insurance companies to direct you to their preferred vendors when you call the number on the back of your insurance card. Typically, this call routes to nationally recognized auto glass repair chains like Safelite. While large corporate chains are legitimate service providers, the fact remains: you are not required to use Safelite or any particular company. Your insurance policy guarantees your right to choose who repairs your vehicle.

Why Do Insurance Companies Steer You Toward Safelite?

Insurance companies have partnerships with certain big corporate glass repair companies, and their goal is often to streamline claims processing and control costs. This may seem convenient, but it often comes with a trade-off—at your expense. This can include limited options, higher costs, and less personalized service.

Reasons Many Drivers Prefer Independent or Local Shops

Here are some reasons why drivers may prefer to do business with a local auto glass shop rather than a big company:

• Better Communication: Local shops often offer direct access to a knowledgeable technician or shop owner. This is a stark contrast to call centers that route you through automated systems or third-party administrators.

• Personal Experience: Local business owners truly value your business. Whether it’s recognizing your name or personally taking your call to answer a question, working with a local company often leaves drivers feeling genuinely cared for.

• Faster Service: Appointment wait times with big-box companies can range from one to two weeks, whereas local shops sometimes offer same-day or next-day service.

Your Rights as a Policyholder

The most important point to remember when dealing with insurance claims is this: you have control over who repairs your vehicle. Your policy grants you the right to pick any licensed, reputable repair shop—not just the company’s preferred provider.

How to Exercise Your Choice

Here’s a simple guide to ensure you exercise your rights:

1. Research local, independent auto glass companies. Check out their Yelp and Google reviews to get an unbiased opinion.
2. Contact the local, independent auto glass company you select and ask if they offer insurance assistance. If the answer is yes, they’ll take it from there. If not, you might want to consider finding another auto glass company.

That’s it. A reputable auto glass company will have insurance assistance, which means they contact your insurance company—so you don’t have to.

The Benefits of Choosing Your Own Auto Glass Shop

Choosing a shop you trust offers several advantages:

• Personalized Service: Local shops tend to provide more personalized attention and communication.

• Quality Work: Many independent providers specialize in auto glass repairs and use high-quality materials.

• Supporting Local Business: By choosing a local shop, you contribute to your community and help sustain small businesses.

Don’t Let the Call Center Decide

It’s easy to feel pressured into using Safelite since its name appears prominently on some insurance cards. But remember: your vehicle, your choice. Don’t let an insurance call center dictate who works on your car. Stand firm and choose a repair shop that meets your standards for quality, price, and customer service.

Supporting Local Matters

Opting for a local, independent auto glass shop not only ensures you get the experience you want but also supports your community. Many local businesses are committed to customer satisfaction and offer personalized warranties that nationwide chains might not.

Do You Have Auto Glass Damage in the Amsterdam, NY Area?

If you find yourself dealing with auto glass damage in Cobleskill, Rock City Falls, Saratoga Springs, or Albany, NY, contact us at Craftsman Auto Glass. We’re a local, independent auto glass company that offers insurance claims assistance. All you have to do is contact us, and we’ll take it from there.